Contact

Contact us with any questions about a product, order, or help choosing fishing equipment.

  • Help choosing

    If you are not sure which product is suitable, write to us what type of fishing you practice.

  • Delivery and returns

    See terms for delivery, returns and claims. In a specific case, indicate the order number.

  • Physical store

    Sofia, Totleben Blvd. No. 34. Open the route in Google Maps or call 0885 640 683.

  • Business Partners

    For stores, clubs, and corporate clients, please send an inquiry with the required products and quantities.

Contact us

Send us a question about a product, order, delivery, company terms, or help choosing. For questions about an order, include its number.

We will contact you as soon as possible during business hours. Personal data from the form is used only to process and respond to the inquiry.

Frequently Asked Questions

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The exact question saves a series of clarifications and helps to make the answer applicable to your fishing. When seeking advice on tackle, state the technique, the water basin, the distance, the fish you are looking for, and the equipment you are already using. When enquiring about a specific item, add its full name, code and selected variant, because close models can have different sizes or purpose.

The MasterFishing contact form accepts questions about selection, order, delivery, return or reclamation, as well as commercial and company inquiries. A physical shop in the town is indicated for a visit. Sofia, Blvd. Totleben №34, with phone 0885 640 683. Before sending a message, collect only the data needed for the specific case and check that the order number or model is spelled out without error.

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What information is needed to help with a choice?

Describe with short points where and how you will hunt. Useful are the type of fishing venue, current or standing water, fishing from a shore or boat, desired distance, approximate size of the fish and preferred rig. Add the length and markings of the available fishing rod, the size of the reel, the line type and the bait or feeder. You don't need to send a long story; several precise parameters give a clearer basis for compatibility.

How to direct the question according to the technique?

About preparation of a float kit state whether you use a direct telescope, match, bolognese or pole. Pri feeder accessories for a specific distance add the expected mass of the full feeder and the strength of the current. About tackles in active spinning are important the weight and type of baits. If the question concerns Carp and Bottom Equipment, specify the duration of the outing, distance and mode of deployment.

What features of the place should be mentioned?

A stony bottom, seaweed, steep bank, low branches and strong wind can change the appropriate length, line or weight. Pri Options for sea conditions write if the fishing is from shore, pier or boat and what type of lure or rig you plan. About Ice fishing tackle specify the target fish and the method of feeding, but always put ice safety ahead of equipment selection.

How do you ask a compatibility question?

Don't just ask if two components „become“. Send their exact markings and describe the relationship between them: reel to fishing rod, spool to fishing line, jig head to silicone, hook to leader or spare part to pattern. Specify the size and photograph the label if the code is not easily readable. If you compare several options, tell which parameter is decisive for you, for example, transport length, working weight or diameter.

When does the photo help with the consultation?

A clear picture is useful in damaged part, illegible code, rig of unknown size or doubt between two variants. Capture the entire subject, the inscription up close and the connection location with a scale ruler. When reel add the spool and the housing designation; at the fishing rod show the section and the guide. Do not send persons, documents or unrelated personal data. The image complements the exact description, but does not replace it.

What to include when ordering?

Add the order number and the name or email used in the request. Describe the specific action you need: status check, address specification, item received question, return or claim. Do not send card data, passwords, or other sensitive information. In case of a difference in model, size or quantity, state what has been requested and what has been received, keeping the packaging and indications until the case is clarified.

How do you prepare a company or commercial inquiry?

The form provides a theme for trading partners and a field for a company or UIC. Specify the required product groups, indicative quantities, desired term and contact details. Separate the constant interest from the one-time request to make clear what type of response you expect. Do not assume that terms, conditions or availability are the same for all items; formulate them as questions to be confirmed for the specific list.

When is a visit to the physical store useful?

Visiting address gr. Sofia, Blvd. The №34 is practical when you need to feel the balance of a fishing rod and reel, adjust size or show a compatibility part. Call 0885 640 683 if a pre-specification of a business hours or specific case is needed. Bring the exact model of the equipment or a clear picture of the code; general description is often not sufficient in spare parts and close variants.

What to check immediately before shipping?

Read the message as someone who doesn't know your previous conversation. The goal, technique, parameters and desired outcome should be visible. Compare phone and email, add order number only when relevant and do not duplicate one query across multiple topics. If you are still exploring the possibilities, use the overview of catalog categories, write down two or three suitable models and send a question about the specific difference between them.